Read Before Purchasing

This online shop, English version HW JAPAN is different from Japanese page, in respect of sales price, payment/ shipping methods, point system, etc.

In case that customer living in Japan purchases from English page, we will treat the order as the one from Japanese page.

In case that customer living in oversea countries places an order from Japanese page, we will treat it as order from English page.

Thank you in advance for your understanding.

Shopping Details for Export Documents and Items

HW JAPAN’s company policy it that we will specify the exact items on all export items on custom forms, labels, airway bills and invoices., All items that are puchased cannot be specified as gifts and will be labeled as the actual cost of items purchased on all documents.

Motorized Items

Please note that any motorized items we carry are intended and manufactured only for the Japanese domestic market.

Please be aware that they may malfunction due to the difference of voltage, frequency, plug type, regional settings, etc. depending on your country.

You may need to use a adapter to suit your electrical system, if not this may cause damage such as fire, electric shock, etc.

Please review the product description thoroughly before you make your purchase.

Japanese Electrical System

DVD Region Code: 2

Voltage:100V

Frequency:50/60Hz

Plug Type:Flat blade attachment plug (Type-A plug with two vertical pins)

Import Restriction and Prohibition

Some of the items we carry may be restricted or prohibited in your country.

Tax assessable items, restricted imports and items that are prohibited may vary depending on the country you live.

Please check with your country’s custom office before making your purchase.

Should the custom office seize your package and do not forward them to you, we will accept no responsibility.

Items that cannot be shipped internationally may be checked at below web site stated below.

HW Japan does not ship paints, sprays, model guns, etc.

Purchase Returns

Should you wish to return items you purchased, you will be responsible for shipping or any other charges incurred in returning them to HW JAPAN.

Should items be sent to the wrong address due to your error, you will also be responsible for any charges to send items back to HW Japan.

Product Damage, Loss, Non Delivery and Wrong Delivery

Please contact us at mailto:hwj@mail.aoshima-bk.co.jp for any damage, or any type of delivery problems, with you order number and full name.

In case of defectives, damages or missing parts, please attach pictures to your e-mail.