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HW JAPAN Policy
FAQ's
Q: What is HW JAPAN (HWJ)?
Q: How about HW JAPAN’s prices?
Q: How should I pay in Japanese Yen?
Q: What about my shipping cost? Even if the price is very low?
Q. What about import duty and taxes for my products?
Q: What do I know your inventory status for the items shown on HW JAPAN?
Q: How do I order?
Guidance of Price
*Pricing Errors
*Discount on Usual Customer
*Special Discount on Customers Who Hope for Large Quantity
*Purchase
Stock Situations
*Stock Processing
Advance Order
*About an Advance Order
*About Reservation Articles
*About Order
*Delivery of Pre-Orders
*The Benefit of the Pre-Ordered Item
*Please Not the Benefit
*When You Order Items that Have Different Stock Situation
*HW Japan Points of Reservation Articles
Usage of Search
*Keyword Search
*Category Search
*Advanced Search
*Application for the Search Engine
Payment Method
Bank Information
Automatic Calculation of Shipping Methods and Fees
About SAL (Economy Air)
*SAL Small Packet
*SAL Parcel Post
*Rate Schedule
*Country with SAL Service
About EMS (Express Mail Service)
*Rate Schedule
About FedEx (Federal Express)
Members Account
*Locked Out
*Problems with Your Order
*Security Policy of Shopping
*The Reason why HW JAPAN is Safety
HW JAPAN Privacy Agreement
*Managing Personal Information
*What kind of personal information does HW JAPAN collect? What will HW JAPAN use
it for?
*The information to collect is as follows:
*Does HW JAPAN share a customer’s information with the third person?
*Third Person Service Provider
*HW JAPAN and Other Protection
*In the Case of the Others
*The Safety of the Personal Information
*The Use of HW JAPAN by Someone Underage
*Terms of Use and Policy and the Revision
Custom Clearance
*Import Restriction and Prohibition
*Motorized Items
*Custom Declaration
*Custom Tax
Purchase Return
*Unreturnable Products
*Return Period
*Procedure of Purchase Return
*Return Method
*Cautions for Return
*Refund
*Refund Method
*Cautions for Refund
FAQ's
Q: What is HW JAPAN (HWJ)?
A: Bingo! You are a very lucky person! You are visiting HW JAPAN, the most reliable internet supermarket! The place to buy Japanese hobby items when you are not even in Japan. We are one of the leading hobby manufactures in Japan since 1961. We realize that the best discount price, quick delivery, and a reliable company are important to our customers around the world when placing orders from our internet shop. As you can see, our prices are not only lower than your local hobby shops, but also lower than retail prices in Japan. We want you to be satisfied with our pricing, and our postage rates. Shipping may seem to be high, but remember it is coming from Japan. When you consider the time and money spent on gasoline or other transportation to your local shops you can then weigh the difference in costs. For your information, we do not charge for any special handling charges for shipping costs. You simply pay for standard shipping cost of EMS and SAL. We will give you a special discount if you use FedEx. We believe that you will definitely come back to HW Japan. Welcome to HW JAPAN, offering Japanese hobby items under the best conditions in the world!
Q: How about HW JAPAN's prices?
A: We believe that our listed discount prices of Japanese hobby products are some of the best in the world. We have long standing relations with most of the larger Japanese wholesalers and other brand name manufacturers, which allows us to get lower net pricing from them. Our prices range from 6% - 25% from Japanese retail prices depending on brands and quantities. Please note that our pricing may not be lower than in North American or Europe, but it is lower than Japanese retail price! You can get a better discount using HW JAPAN discount points if you join our free member's club. As a smart shopper, we recommend that you search other internet hobby sites for information about your items and then buy them from HW JAPAN safely and economically.
Q: How should I pay in Japanese Yen?
A: Not to worry. Major credit cards such as Visa, Master Card, American Express, and Paypal can be used for payment. HW JAPAN will charge the total listed discount price in Japanese yen on your card, and your credit card company will do the conversion to your local currency when billing you. An approximate cost for your convenience will be shown in US$ and Euro for each product.
Q: What about my shipping cost? Even if the price is very low?
A: We do not charge for special handling on your orders. Common rates are applied for EMS and SAL depending on the size of your products with packing and the destination where you live. If you need your items urgently, you can use our FedEx's special discount price. How much time it takes depends on where you live, but 1-3 weeks for SAL shipments to most countries, and 1 week or less for EMS shipments, 3-4 days for FedEx in generally.
Q. What about import duty and taxes for my products?
A: This will depend on your country's tax rate as they are all different. In Japan our customs imposes 3.9% of most imported hobby items and toy products. In the United States there is no import duty or taxes. We recommend checking your duty and taxes for your country.
Q: What do I know your inventory status for the items shown on HW JAPAN?
A: Products with "In Stock" shown on HW JAPAN means they are available right now. Exact inventory quantities vary all the time depending on orders from all over the world. Regarding the items without "In Stock" shown on HW JAPAN, we will try to get the items for you as quickly as we can after receiving your order. Even if it is difficult to find, we will continue to search for the item or until you cancel your order.
Q: How do I order?
A: It's very easy! Please place your order just like you would be on most other internet shops.
1:When ordering an item from HW JAPAN, click on  toplace your order. Your item will be put in your shopping cart automatically. As soon as you finish shopp, click on 
2:You can modify your order as you want at Shopping Cart page. If you are OK, click on 
3:Fill your personal detail, address and telephon number in the form, and then click on . If you are HW JAPAN member, you only have to click on "registered member address" or "new address.
4:Choose your favorite shippling method and click on
5:Read terms & conditions carefully and click on
6:The order Confirmation will be sent you by e-mail automatically.
7:As soon as your shipment is ready, the payment request will be sent you by e-mail.
8:When all of your items are ready for shipment, we will send the bill by e-mail.
Please pay the amount following the instructions on the bill.
Once your payment is complete, this message will appear, "Thank you for your payment" on the last page.
If an error messages appears red lettering, you should choose another way to pay or contact your credit card company for an explanation.
When you payment is received we will start the steps to dispatch your shipment immediately.
We will send you the dispatch information by e-mail when your order is ready to ship.
If you would like to change your order (adding, combine or cancellation), please contact us without payment. We will try to meet your requests, before your payment completion.
After your payment is completed, we will not able to change your order status.
Please be aware of these policies.
9:Once you payment is received, we will dispatch your shipment in 1-3 working days.
If we cannot confirm your payment within 1 week of sending the bill, we may cancel your order.
Guidance of Price
Pricing Errors
Despite HW Japan's best efforts, there are times when an item has a manufacturer or market price increase, that has not been posted. Should this occur, you will be charged the new price.
If an item price was changed after you placed your order, HW Japan will notify you by e-mail, giving you the option to cancel or have the item sent at the new pricing.
Discount on Usual Customer
All our commodities are displayed by the manufacturer suggested retail price. The following discount is applied from the retail price by all usual customers.
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Aoshima Products
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Bandai / Tamiya Products
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Other Products
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Plastic
Model
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Completed
Product
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Plastic
Model
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Completed
Product
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Plastic
Model
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Completed
Product
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6%
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6%
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20%
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6%
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6%
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6%
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Special Discount on Customers Who Hope for Large Quantity Purchase
Special discount will be applied to customers who buy more than 100,000JPY in total at Japanese retail price. When the total amount increases by 100,000JPY, the special discount rate also increases. Please note that regular collective discount points (coupon) for all customers will not be applied and used for orders over 100,000JPY. In case that the customer is a distributor, importer, wholesaler who has got sales channels and routes in his country, we can suggest you wholesale price business. Please refer to the subject “Distributor” in HW JAPAN policy for more details.
Stock Status
Stock Processing
HW JAPAN will send all items that are in-stock at that time.
The in-stock process is the time that it takes from placing the order to the disposition of the item. You can confirm the in-stock situation in the detailed page of the article.
When the stock process is mentioned "in-stock", it indicates "the number of stocked item in the HW Japan Delivery Center". When you place an order for only these items, an e-mail will be sent within 1-2 business days after an order is placed.
When the stock process in mentioned "Back Order in 3 Working Days", it indicates "out of stock" and "will be stocked in the near future".
The time that it takes shipment to be sent is not included in the stock process. From the time the settlement processing is completed and the order confirmation is sent will include the time to check the in-stock item, the time to complete payment and the delivery of your order to you.
Stock situation + Delivery times = Time from order confirmation to arrival.
The days that delivery takes may be changed by your designated delivery optional, you choice of delivery. In addition, when the designated size, weight limit will over the limit, it may take extra time. Also when order is more of the stock items, it may take more time for order to be processed.
It is extremely rare that a item will be out of stock after ordering. When we are informed that an article cannot be sent to us, we will cancel an order after communication by an e-mail.
When we are informed that an article cannot be sent to us, we will cancel an order after communication by an e-mail.
We will send confirmation after payment. Depending on a day payment is made, we may not be able to ship on the scheduled shipment plan, mentioned above an article.
When you order multiples of the same items, the stock situation and the sending time does may not be the same.
You may confirm the stock situation by checking the order situation page.
Advance Order
About an Advance Order
Articles that are described on the detail pages as stock situation (Preorder) and (Backorder), you may order it by a normal method.
About Reservation Articles
1. It is the Japanese time schedule on the deadline / a sale date.
2. It is often postponed on a sale date.
3. Manufacturer's changes may such as design, or price after release may occur.
4. As for the estimate of the postage when you confirm at the time of an order, that includes the pre-order items, the postage for the pre-order item is a suggested cost.
5. When including pre-ordered items, due to popular demand and limited edition supply, the manufacturer may decrease production.
6. When orders are rushed, a pre-order may be sold out before the final day.
About Order
When the stock situation describes “out of stock, the item will be delivered as soon as available (Backorder)”, it is sent out when item arrives after it was confirmed.
Depending on the arrival situation, we may need to cancel your order, please be aware of this.
Delivery of Pre-Orders
Although HW JAPAN tries to send items out after the sales date, we may not be able to send it on time. (Exclude the possibility that is mentioned in the sending of items on the sales date on the detailed page.) Please not in advance order in detail information.
Depending on an item, should it arrive after a sale date and the item may be less than the number of orders. In this situation, it takes 7-10 days (depending on the item more), from sales date to arrival date to customers. Depending on the arrival situation, we may cancel your order, please be aware of this possibility. In addition, we will ship your order after all the items have arrived at one time.
The Benefit of the Pre-Ordered Item
Please note the special package as Limited version / First time versions.
Special package as Limited version / First time versions are described as "(First time) Limited version". Without this notice, items are "Standard version".
Depending on articles, some items will be replaced to "Standard version" after out of stock of "First time version". Please confirm the detail page of each article
Please not the Benefit
Please confirm the detail page of the item whether you have a pre-order or not.
When you add "external reservation benefit" (the benefit that is not enclosed by the articles such as posters), there are notices on the detail page of each item. When there is no notice of reservation benefit, we do not keep it, please be aware of this.
When you order a reservation benefit item with other items, the items are sent out on the longest shipment due date. Stock of the reservation benefit items is limited. Depending on the stock situation of other items, there are some cases that we cannot send out reservation benefit items, due to out of stock when we are ready to ship. We recommend you order one piece of the item, in case you have other items that have a reservation benefit.
When you Order Items that Have Different Stock Situation.
When you order a time that has a different stock situation, it will not be sent out until all items have arrived. Depending on ordered items, including reservation items or advance items, it may take more time until delivery date. (Depending on arrival situation)
HW JAPAN Points of Reservation Articles
The number of the points, calculated at the time the shipment was settled is given to the HW JAPAN point of the reservation item. When an item's price changes, the number of the points is given depending on the price that you paid.
Usage of Search
HW JAPAN has several ways to find the items you want to order.
*Keyword search
*Category search
*Advanced search
※ If you could not find the item you would like to buy, please check here.
Keyword Search
If you would like to search for an item, using keyword search, please enter the keyword such as product name. The search box is located on the top page of every HW JAPAN page.
After entering keyword, then click "Go" button.
Search results will show on the page. Click the product name or image, to see the details of the item.
Category Search
If you would like to search for the product by the category, please choose the category such as PlasticModelKit. You can check the category link on the left side of every HW Japan page.
We have many categories such as PlasticModelKit, Gundam and Airplane Model, etc. If you click the category of the product you are specifically looking for, only the products of that particular category are shown.
Click the product name or image, to see the details of the item.
Advanced Search
If you use this advanced search engine, you can query desired products in more details, with several fields. If you use more than one field, you can search the products that meet all of your selected field.
If you would like to search products by the advanced search, please fill in or select fields.
First of all please click the advanced search located in the upper right side of every page. Please enter the conditions (keyword, product name, price, manufacturer or release date, etc.), and then click the search button. Search results will be shown on the page. Click the product name or image, to see the details of the product.
Various Usage of Search Engine
If you combine several conditions, you can make your search even more specific.
If you cannot find the product you are looking for, please check your information and try again.
Check the accuracy of your keyword.
If you enter incorrect spelling of the product, the search result will not show. Please make sure the spelling of the keyword.
Check if you put a space between words (in case you query with more than 1 word).If you don’t put a space between words, the search engine will not work. If you would like to search for an product with more than one word, please make sure there is a space between words.
If you cannot find the item, we may not carry the product you are looking for. However we may sell the product in the future. Please try again later time. Please note that we do not inform customers of item release dates except some products.
Payment Method
Once all of your ordered items are in stock, a message titled Payment Request from HW JAPAN will be sent to you. URL of Settlement Page is mentioned in the message, so please open that page and proceed your payment.
When you go to the Settlement Page, your order details along with shipping method and total amount will be shown.
The total amount of Settlement Page may differ from the one you saw at the time of ordering if you have pre-order items or if you made any changes.
Please confirm the final order details, and then proceed payment transaction.
Please choose your payment method.
If you choose to use PayPal, the page will be transmitted to the PayPal page.
Please complete your payment according to the instructions.
Payment subject will be shown as "HW JAPANs Items".
If you choose to use a Credit Card, please enter Credit Card Number, Month/ Year, and Security Code.
Security code is not required.
Please click button.
If you choose to use a credit card that accepts 3D secured verification, the button which transmits you to your card issuer's page will be shown.
Please go on the payment transaction, and enter the necessary information.
Once your card gets approved, a confirmation page will be displayed.
Should an error message appear, that means that the payment transaction has not been completed.
Please confirm if your card information, such as card number and expiration date, is correct and do your payment transaction once again from the URL of Settlement Page written in the payment request message.
There is also a possibility that your card is not acceptable at HW JAPAN's settlement system.
If you cannot complete your payment after two or more attempts, please contact your card issuer.
Please Note: Due to credit card fraud, HW JAPAN may ask a customer to make a bank remittance. HW Japan will be responsible for the bank charge.
Bank Information
Please make your payment to the following bank account by T/T, as soon as you receive "payment request" through e-mail from us.
| Bank Name: |
Shizuoka Bank (Head Office) |
| Bank Address: |
1-10 Gofuku-cho, Aoi-ku, Shizuoka-city, Shizuoka, 420-8761Japan |
| Swift Code: |
SHIZ JPJT |
| Account Name: |
Aoshima Bunka Kyozai Co., Ltd. |
| Account #: |
0149-111-310724 |
*All bank fees charges will be paid by the remitter (you).
Payment will be the exact amount shown on our invoice.
*Please write your order# on Bank T/T application form.
Automatic Calculation of Shipping Methods and Fees
We use an automated system to calculate estimated shipping fees, so you have an idea of the estimated postage for your order.
Please choose all the items you are going to purchase, and enter shipping information.
Estimated shipping fees for each shipping method will be shown in the shipping corner of step 4. The order transaction is not completed at this time, so please use this system freely.
The weight shown with each item reflects the exact weight of the item, and volume means the necessary size for packing.
In case of EMS and SAL, we calculate estimated shipping fees on the total weight of the order.
In case of FedEx, a higher cost will be indicated comparing the shipping fee calculated on total weight of order and the one on weight of volume.
Details of the total weight of the order include the total weight of ordered items and packing materials.
Please be advised of the following:
1. Shipping fees are indicated at the time the order is estimated. We will inform you of the correct shipping fee at the time payment is requested.
2. If you have pre-order items, the weight and size of the item is unknown until its release, so we will not show this information on item page.
If your order includes pre-order items, estimated shipping fees will be shown at the time the order is calculated, on total weight excluding the pre-order item.
For this reason, please understand that the exact shipping fee you see at the time of payment may be very different from the estimated one.
3. If you have made any changes to your order, weight and volume will be also change, so please remember that the shipping fees will be also increased or decreased at the same time.
4. If your order exceeds the size or weight limit of the shipping method you chose, we will divide your order into separate shipments after all items are in stock.
Please understand that shipping fees will be also increase depending on any changes, and a payment request message will be sent to you one by one.
5. Depending where the items are to be shipped, other charges may occur besides the total amount on the Settlement Page.
You will be responsible for any additional custom duty, or shipping charges, etc. per your country code.
Please Note: We ship each order after all items are in stocked. It may take a sometime for all items to be stocked, if you ordered several items with different stock status such as pre-order or back order item.
About SAL (Economy Air)
http://www.post.japanpost.jp/int/service/dispatch/sal_en.html
This is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries. The service is faster than surface mail while the cost is lower than airmail.
However, as there is no insurance program, we cannot compensate the customer for any accident such as loss or damage during transportation of the order shipped by SAL.
Should you choose SAL as a shipping method, we consider that you be aware of with these issues.
●Shipping fee: Inexpensive (Regular price)
●Delivery days: 2-4 weeks
●Insurance: Not available
●Tracking: Partly available
●There are two kinds of SAL shipments: Small Packet and Parcel Post.
●We ship parcel under 2kg automatically by Small Packet.
●If the parcel exceeds the size limit, we will change it to Parcel Post.
Please note that the actual number of delivery days may differ from that listed above, if the SAL article requires more time for customs clearance or the destination is in a remote area.
The delivery days mentioned above only indicates the average time required for normal delivery and does not in any way guarantee the exact number of days required for delivery.
1. SAL Small Packet
Small articles can be sent at a lower rate than Parcel Post.
As there is no tracking number, it is impossible to check the details even if your parcel is delayed.
Size and weight limit:
Length + Width + Thickness = 90 cm / 2kg
2. SAL Parcel Post
Each parcel has a tracking number, and the tracking system is available only for the parcels addressed to very few countries.
We will inform you of the tracking number in the shipping notification we will send you soon after shipment. Enter your tracking number at following page, and you will be able to confirm delivery status.
(Please Note: It takes a few days from shipment until this system works.)
http://tracking.post.japanpost.jp/service/jsp/refi/DP311-00100.jsp?locale=en
Size and weight limit:
Length + Circumference = from 2m to 3m (It varies depends on country.)
From 20kg to 30kg (It also varies depends on country.)
http://www.post.japanpost.jp/cgi-kokusai/ (Japanese Only)
Rate Schedule
You can confirm estimated shipping fee easily using our automated calculation system, but you can also check rate schedule from the Japan Post web page.
In case of the country's which do not have SAL service, please note that you will not be able to choose it as a shipping method at the time of order.
Country with SAL Service
http://www.post.japanpost.jp/int/service/dispatch/sal_ichiran_en.html
SAL Small Packet
First Zone (Asia, Territories of USA (Guam, Midway islands etc) and Palau, etc.)
http://www.post.japanpost.jp/int/charge/list/normal1_en.html
Second Zone (Oceania, Middle East, North America, Central America and Europe.)
http://www.post.japanpost.jp/int/charge/list/normal2_en.html
Third Zone (South America and Africa.)
http://www.post.japanpost.jp/int/charge/list/normal3_en.html
SAL Parcel Post
First Zone (Asia, Territories of USA (Guam, Midway islands etc) and Micronesia, etc.)
http://www.post.japanpost.jp/int/charge/list/parcel1_en.html
Second Zone (Southeast Asia and Southwest Asia.)
http://www.post.japanpost.jp/int/charge/list/parcel2_en.html
Third Zone (Oceania, Middle East, North America, Central America, and West Indies, and Europe.)
http://www.post.japanpost.jp/int/charge/list/parcel3_en.html
Fourth Zone (South America and Africa.)
http://www.post.japanpost.jp/int/charge/list/parcel4_en.html
About EMS (Express Mail Service)
http://www.post.japanpost.jp/int/ems/index_en.html
EMS service is treated with top priority among international mail service, and delivered safety and certainly.
If by any chance there are any accidents during transportation such as damage or loss, please send us following information to us:
●Photos so we can confirm the situation of damage of the contents, packing, and outside of the carton.
●Order number
●Description of the accident
Depending on the situation, we will inform you of any additional procedure.
If you claim is considered to be viable, we will refund or send you a replacement order, depending on our stock status of the damaged or lost item[s].
●Shipping fee: Higher (Regular price)
●Delivery days: 4-7 business days
●Insurance: Available
●Tracking: Available for countries mentioned below.
http://www.post.japanpost.jp/int/ems/delivery/ems_search_en.html
Please note that the actual number of delivery days may differ from that listed above, if the EMS article requires more time for customs clearance or the destination is in a remote area.
The delivery days mentioned above only indicates the average time required for normal delivery and does not in any way guarantee the exact number of days required for delivery.
We will inform you of the tracking number in the shipping notification we send you after shipment. Enter your tracking number at following page, and you will be able to confirm the delivery status.
(Please Note: It takes a few days from shipment until this system works.)
http://tracking.post.japanpost.jp/service/jsp/refi/DP311-00100.jsp?locale=en
Rate Schedule
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
About FedEx (Federal Express)
http://www.fedex.com/jp_english/
This service is one of the most popular and famous courier (International Air Express Service). As the parcel is transported by FedEx private jumbo jet, it will be delivered faster than EMS.
If by any chance there was any accident during transportation such as damage or loss, please send us following information to us:
●Photos so we can confirm the situation of damage of the contents, packing, and outside of the carton.
●Order number
●Description of the accident
Depending on the situation, we will inform you additional procedure.
If you claim is considered to be viable, we will refund or send you a replacement order, depending on our stock status of the damaged or lost item[s].
●Shipping fee: High (HW JAPAN Special discounted price)
●Delivery days: 3-4 business days after shipment
●Insurance: Available
●Tracking: Available
Please note that the actual number of delivery days may differ from that listed above,if the FedEx article requires more time for customs clearance or the destination is in a remote area.The delivery days mentioned above only indicates the average time required for normal delivery and does not in any way guarantee the exact number of days required for delivery.
We will inform you of the tracking number in the shipping notification we send you after shipment. Enter your tracking number at following page, and you will be able to confirm delivery status.
(Attention: It takes a few days from shipment until this system works.)
http://www.fedex.com/Tracking?link=4&cntry_code=jp_english
Please Note:
Depending on the area you receive your parcel, you may be have additional charges from FedEx. Should this be the case you will need to make payment directly to FedEx.
Thank you for your understanding and cooperation.
Members Account
Please enter the e-mail address and the password that you registered.
Login members will receive HP points when you make a purchase.
You will not have to enter your information when you purchase items from the "Shopping Cart".
Should you forget your password, please click "Retrieve Password" on LOG IN page
The "Security Question" that you selected when you registered to be a member, will be shown, please enter your answer.
If your answer is correct, you will receive an e-mail that is titled "HW JAPAN Password Recovery".
Please follow the instructions in the e-mail to recover your password.
Locked Out
You will have Locked Out if you enter the wrong password five times.
To release the lock, please send an e-mail to us with your name and registered e-mail address asking to have your access reinstated.
Problems with Your Order
Please read the followings when you have any problems with an order from HW JAPAN.
Q: Can I cancel the order?
A: You can cancel or change the order if you have not already settled the account yet.
For further information, please see cancellation of the order or confirmation and change of your order.
Q: I have received damaged or defective goods.
A: If you receive damaged or defective goods, we will offer a refund or replacement as long as the goods are delivered to you within 30 days. Please advise HW JAPAN of the details on the damaged or defective item[s].
Q: I have received incorrect goods or goods I have not ordered.
A: If you receive goods that you did not order with ordered goods, please return the goods that you did not ordered to HW JAPAN. We will refund or replace them. Please let us know whether you need a refund or replacement sent to you. Please send an e-mail to HW JAPAN explaining the situation and the names of the unwanted items.
Q: I have not received part of my order.
A: Please check the description on the invoice enclosed in your package with the actual items. Occasionally orders are partially shipped when you have several items for one shipment. If you can not find the items you ordered in the package, please send an e-mail to HW JAPAN.
Q: I have not received ordered goods.
A: HW JAPAN will send an e-mail to confirm your order when we receive the order. If you have not received this mail, your order might not have been processed. Please place you order again. If you pre-order items or special order items with items in-stock, it may take longer to deliver your order depending on the shipping status.
If you need further information, please contact HW JAPAN.
Security Policy of Shopping
Our site security policy when shopping on HW JAPAN web-site, is that your information is protected. So, you do not have to worry about the safety of credit card or personnel information.
HW JAPAN considers safety of all electronic processing that you perform in our site. We guarantee as long as you don't admit the fault even when the claim is generated by the use of an illegal credit card in you on our site.
If your credit card has been used illegally, please notify your card company following the rules and regulations as soon as possible.
The Reason Why HW JAPAN Is Safety
We have a safe e-commerce environment using SSL, which is the best software per industry standards, in our security system. Using this software insures that all customers’ information, such as credit numbers name, address, and etc, will be encrypted. This will make your information unreadable when it is sent through the internet.
HW JAPAN Privacy Agreement
HW JAPAN secures customer's individual information under trust. This agreement explains the policy about the handling of all personal information given to HW JAPAN. When you use HW JAPAN, you have accepted this "privacy agreement".
Managing Personal Information
The collected personal information that is offered or collected by HW JAPAN is managed by Aoshima Bunka Kyozai Co.,Ltd. 12-3 Ryutsu Center Aoi-ku Shizuoka-shi, Shizuoka 420-0922 Japan.
What kind of Personal Information does HW JAPAN Collect?
What Will HW JAPAN Use It for?
After receiving a customer's information, HW JAPAN, Aoshima Bunka Kyozai Co.,Ltd., and the subsidiary company stores it in their database.
HW JAPAN uses customer's information for processing orders; payment; delivery of products; service and sales promotions; complying with a customers' request; updating of account records; contacting costumer for general information; and introducing new items. Moreover, customer's individual information is used to detect and to prevent the any abuse of the Web site security. In addition, this information may be used when the technology, logistics, and other functions are made to consign business to the third person.
The Information to Collect Is as Follows:
●Customer Information
HW JAPAN receives and keeps the information that a customer inputs on our website or information offered by other methods from a customer.
●E-mail
HW JAPAN believes e-mail is a very effective and significant way to communicate with a customer. Therefore, HW JAPAN's system has a function that confirms when a customer opens an e-mail from HW JAPAN. HW JAPAN will not unnecessarily send an e-mail to customers.
Does HW JAPAN Share a Customer's Information with the Third Person?
Customer’s information is very important to HW JAPAN, which means that HW JAPAN will not sell or share it with a third person.
Third Person Service Provider
HW JAPAN entrusts other companies with certain parts of duties, such as the delivery of the article; processing of payment with a credit card; and etc. are included for an account. The agency trader uses the necessary personal information to accomplish the duties mentioned above and not in any other manner.
HW JAPAN and Other Protection
HW JAPAN discloses an account and other individual information according to the law's provision when judged that disclosing information is appropriate for the observance of the law, the agreement for use, and other mutual agreements, application or the right of HW JAPAN, a customer, and etc, the properties, and the protection of safety. It is done for damage from fraud, credit risk measures, and the information exchange of the enterprise and other organizations is included. However, it does not contain the breach of duty mentioned in the privacy agreement for benefit such as sale, rental, sharing, and disclosing the information that can specify the individuals.
In the Case of the Others
When information about a customer may pass to a third person, besides the case of mentioned above, HW JAPAN will inform the customer. The customer can refuse the offer of the personal information on this occasion.
The Safety of the Personal Information
When customer's information is transmitted, it will be encrypted in HW JAPAN website with software called SSL (Secure Socket Layer) for security. It is important for a customer to protect their password and computer from an illegal access. If you share a computer with others, please make sure to log-out after you are finished using the computer.
The Use of HW JAPAN by Someone Underage
HW JAPAN doesn't sell any products if the purchasers are children, but products for children are sold to the adults. HW JAPAN's website may be used when a parent or a guardian consents to the use of someone under the age of 20.
Terms of Use and Policy and the Revision
When a customer uses HW JAPAN, the privacy rule and the agreement for use disclaimer (including disclaimer, conflict, regulations concerning laws of Japan) are applied concerning the use and all disputes related to privacy. If you have a problem or a request for privacy from HW JAPAN, please contact us. HW JAPAN will find a solution.
The business of HW JAPAN has been developing, and the privacy rule and the agreement for use will also be changing. Various regulations and rules may be sent by e-mail, but please frequently check the latest content change on our website. The latest privacy rule applies to all information that HW JAPAN possesses for the customer and customer's account as long as not provided separately. HW JAPAN values their promise, and does not make important changes to the rule and the business that concerns the protection of customer's information received in the past without notifying the customer.
Custom Clearance
HW JAPAN delivers products all over the world. Please refer to the following information regarding shipping costs, service fees, delivery dates, shipment methods, import restrictions, and custom taxes, etc.
Import Restriction and Prohibition
Some of the items we carry may be restricted or prohibited for importing to your country.
Tax assessable items, restricted imports and prohibited imports may vary depending on the country you live in. Please check with your country's custom office before you place your order.
Should the custom office seize the goods and you do not receive them, we will not be responsible.
The items that we are unable to ships internationally may be checked in the web- site listed below.
http://www.post.japanpost.jp/int/use/restriction/index_en.html
For this reason, HW JAPAN does not carry paints, model guns, etc.
Motorized Items
Please note that any motorized items we carry are intended and manufactured only for the Japanese domestic market.
Please be aware that they may malfunction due to the difference of voltage, frequency, plug type, regional settings, etc, depending on your country.
You may need to use an adapter to suit your electrical system, if not this may cause damage such as fire, electric shock, etc.
Please review the product description thoroughly before you make your purchase.
Japanese Electrical System
●DVD Region Code: 2 (or All)
●Voltage: 100V
●Frequency: 50/60Hz
●Plug Type: Flat blade attachment plug (Type-A plug with two vertical pins)
Custom Declaration
HW JAPAN's company policy it that we will specify the exact items on all export items on custom forms, labels, airway bills and invoices.
All items that are purchased cannot be specified as gifts and will be labeled as the actual cost of items purchased on all documents.
Custom Tax
For custom clearance, you may need to pay custom fees such as duty, tax and VAT when you purchase and receive products from overseas. Please consult your local custom office.
Tax and custom fees will be taken care of you. When you receive shipments, please pay the appropriate tax and custom fees according to your country's regulations.
Purchase Return
HW JAPAN accepts your purchase return under the following conditions.
We will not approve your purchase return that exceeds our return period.
Please check the content and condition after you receive your order.
Unreturnable Products
We do not accept returns due to the customers' mistake or if the item is not as they thought it to be.
Without authorization, should you return an item you do mistakenly purchased or do not want, we will either ship it back to you at your expense or discard the item.
Return Period
Return period for the damaged or defective items is as follows.
We can not accept any purchase returns after 30 days from when you received your order. If you return your products exceeding this period of time, we will send it back to you at your expense or discard the products.
Procedure of Purchase Return
Please make sure to send us an email stating that you wish to return the products before you send it back. After confirming the email, we will allow you to return the item[s] and start to process your purchase return.
Return Method
Please return the products after getting approval of HW JAPAN by email.
We will take care of the shipping cost for approved purchase returns only.
Cautions for Return
Please return the products per our instructions.
Please print and enclose the exchanged emails in the shipment.
If you cannot print the exchanged emails, please contact our customer service department. Please keep and pack the items as they were previously shipped to you.
Refund
Upon receipt of your returned items, we will refund your money from our account department. It will take some time to complete the refund process. We will notify you when it has been completed by email.
Refund Method
Refund will be made on your Credit Card or Paypal account.
Cautions for Refund
In case of Credit Card, it may take more time depending on your Credit Card Company.
Exclusive Distributor
Please refer to the information of our current exclusive destributors at this link.
In the country which we have exclusive distributors, we do not give discounts that are more than what we give to regular end-customers.
In other countries, we are looking for exclusive distributors. If you are interested in becoming our partner, please send us your company name, contact details, business descriptions, targeted annual purchase amounts by email to ask@mail.aoshima-bk.co.jp after studying the below subjects.
Wholesale Price
If you are a distributor, importer or wholesaler purchasing large quantity orders (over 500,000JPY per order) and are able to widely distribute Aoshima brands, we will give you up to 55% discount from Japanese retail price regarding Aoshima products. 27% discount regarding other brand’s products such as Bandai, Tamiya, and so on. For more detailed information, please send us your company name, contact details, business descriptions, targeted annual purchase amounts by email at ask@mail.aoshima-bk.co.jp
Payment Terms
JPY Currency
Advance payment before shipment
Please make your payment within 7 business days after receiving our pro-forma invoice.
Payment Method
Please make your payment by the following methods.
● PayPal
● Bank T/T remittance (Bank Information on Pro-forma Invoice)
We do not accept credit card payments for these orders.
Trading Terms
Courier：FEDEX / UPS / DHL（Collect: Please give us your account）
Sea Freight: FOB Shimizu, Japan
Air Freight: EX-WORK in Japan (From Our Warehouse)
Order Sheet
We have a monthly order sheet for mass-purchase customers.
We will send an Excel order sheet every month between the10th to15th.
If you would like to add your name to our mailing list, please contact us at ask@mail.aoshima-bk.co.jp
When you place your order, please send the order sheet back to us with your company name, representative name, address, phone and fax number by e-mail to order@mail.aoshima-bk.co.jp. We do not accept FAX order.
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